Health Systems Action

Artificial Intelligence

Quality measurement: proving or improving?

Is quality measurement about proving, or improving? Is it about helping clinicians provide better care, or about satisfying funders and regulators? The answer has usually been: both. The tension between proving and improving explains much of where quality measurement has been, and why it may need a new direction. In the United States, quality measurement …

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The limits of “human in the loop”

Large language models (LLMs) are now routinely used to write clinical notes, discharge summaries, referral letters, patient instructions and insurance correspondence. Their appeal is obvious: they are fast, fluent and usually accurate. As the documentation burden increases and clinical time shrinks, AI-generated text is becoming embedded in everyday clinical workflows. The dominant safety response has …

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World models and word models: layers of the AI cake

Development of artificial intelligence (AI) is moving along two distinct paths. The last decade has been centred on large language models (LLM) that generate fluent text by predicting the next word in a sequence. A newer approach focuses on building world models – systems that learn how the physical world behaves and changes over time. …

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Plausibility is not proof: what two studies reveal about trust in clinical research

Intraoperative EEG-guided depth of anaesthesia monitoring may reduce postoperative complications such as delirium, but the evidence is mixed. This uncertainty is a useful lens for seeing how clinical evidence is produced, evaluated and trusted. A brief report We examined the association between intraoperative EEG-based depth of anaesthesia (DoA) guidance and postoperative delirium in a retrospective …

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AI, improvement, and what it means to know

Artificial intelligence (AI) is a set of technologies that will profoundly impact healthcare in all dimensions of quality. At times, however, the AI industry and the community of healthcare quality specialists talk past each other. This is because they operate with different epistemologies – the term for descriptions about what we treat as knowledge, how …

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Alchemy, chemistry, and the mystery of “Albert”

Albert Invent is a new software platform for chemists and materials scientists  – the people who combine substances in the lab to make products for the modern world. The company doesn’t disclose who or what it is named after. Albert Einstein seems the reasonable guess. But an even better fit is someone further back in …

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WhatsApp is part of healthcare: how can it be used safely and reliably?

It’s common for private doctors in Mexico City, and across Latin America, to wake up each morning and be greeted by 100 or more WhatsApp messages. The messages typically contain urgent clinical concerns mixed with routine administrative requests. Often, no clinical record is available at the point of review to help the practitioner deal safely …

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